Can I modify or cancel my prescription after placing the order?
No, you cannot modify or cancel a prescription once it has been placed and processed for delivery. After the prescription is issued and the order is confirmed, it moves forward for fulfillment and cannot be changed.
Quick Answer:
- Cannot modify or cancel after confirmation
- Prescription is processed immediately for delivery
- No changes once dispatched
- You may adjust delivery time only before dispatch
- If needed, contact support for guidance
When Changes May Be Possible
There is a very limited window before dispatch:
- After your prescription is written, you must confirm delivery in the app
- During this step, you can adjust delivery timing
- However, you cannot change the medication or cancel the prescription itself
Once the Order Is Processed
After confirmation:
- The prescription is sent to a partner pharmacy
- The medication is prepared and assigned to a courier
- At this stage, the order is final and cannot be modified or canceled
Once the courier picks up the medication, no changes are possible.
What If There’s an Issue
If you need help after placing the order:
- You can contact support through the app for assistance
- In some cases, support may help redirect the prescription to a pharmacy, but:
- The original delivery order cannot be reversed
- You may still need to pay again for the medication
Important Limitations
- No cancellations: Orders cannot be stopped once processed
- No medication changes: The prescribed medication cannot be altered after issuance
- Delivery rules apply: Medications cannot be returned once dispatched
- Prescription required: Any changes typically require a new visit and new prescription
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