Do I need to be home to receive my on-demand prescription?
Yes, you must be home to receive your on-demand prescription delivery. For safety and regulatory reasons, the courier is required to hand the medication directly to you, and a signature and photo ID are mandatory upon delivery.
Why Do I Need to Be Home?
- Patient Safety & Privacy: To ensure that your medication is delivered securely and to the correct individual, it must be handed directly to you, the patient.
- Identification: To confirm your identity, a government-issued photo ID is required upon delivery.
- Signature Requirement: The courier is required to collect your signature to confirm that the prescription has been delivered to the intended recipient. Without your signature, the courier cannot complete the delivery.
- Regulatory Compliance: Healthcare regulations mandate that prescription medications are delivered only to the person they are prescribed for. This helps prevent medication errors, misuse, and unauthorized access.
What If I’m Not Home When the Delivery Arrives?
- If you’re not home at the time of delivery, the courier will attempt to contact you using the information provided in the DrHouse app.
- If the courier cannot reach you or deliver the prescription, the medication will be returned and destroyed for safety reasons.
- Refunds are not available for missed deliveries due to these strict safety and regulatory guidelines.
How to Ensure a Smooth Delivery:
- Make sure you’re available at the delivery address during the 1-hour delivery window after your virtual visit.
- Keep your phone nearby in case the courier needs to contact you.
- Double-check your delivery address and contact details in the DrHouse app before finalizing your order.
- Keep your photo ID ready for verification by the courier.
