What to do if I haven’t received my Rx delivery?
If you haven’t received your prescription delivery, the first step is to check the delivery status in the DrHouse app, which provides real-time tracking and updates. Most delays are due to timing, pharmacy processing, or courier availability.
Quick Answer:
- Check real-time tracking in the app
- Review the estimated delivery time (ETA)
- Delays can happen due to pharmacy or courier factors
- Contact support through the app if needed
- You must be available to receive the delivery in person
What to Do First
1. Check your delivery status
Open the DrHouse app to view:
- Current delivery status
- Estimated arrival time
- Any updates or delays
2. Confirm delivery timing
Make sure:
- Your delivery wasn’t scheduled for later in the day
- It wasn’t pushed to next-day delivery (common after ~5–6 PM)
3. Double-Check Your Delivery Information
Ensure your address, apartment number, and any special instructions (like gate codes or buzzer details) are correct in the DrHouse app.
Common Reasons for Delays
- Pharmacy processing time
- Courier availability or traffic delays
- High demand or order volume
- Incorrect or incomplete delivery confirmation
These factors can affect the exact arrival time, even with on-demand delivery.
When to Contact Support
If your delivery is significantly delayed or hasn’t arrived:
- Use the in-app support or FAQ section for delivery-related help
- Provide details like your order status and timing
The support team can help investigate and guide next steps.
Important Things to Know
- You must be present: Delivery requires ID verification and signature
- No unattended delivery: Medication cannot be left at your door
- Timing is estimated: Delivery windows shift based on real-time conditions
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
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