Can I track my on-demand prescription delivery in real time?

Yes, you can track your on-demand prescription delivery in real time through the DrHouse app. Once your prescription has been processed and dispatched, you’ll receive updates on its status, including the estimated arrival time, so you’ll know exactly when to expect your medication.

How Does Tracking Work?

• Receive a Notification: After your virtual doctor’s visit and payment, you’ll get a notification in the app confirming that your prescription is out for delivery.
• Real-Time Delivery Updates: You can open the DrHouse app to track your delivery in real time. You’ll see updates on the courier’s progress, estimated arrival time, and any changes in the delivery status.
• Courier Contact Information: If there are any issues with the delivery or if the courier has trouble finding your address, you’ll be able to contact the courier directly through the app.

What If There’s a Delay?

• If your medication doesn’t arrive on time, you can reach out to the courier via the app for an update.
• If further assistance is needed, our support team is available in the app to help resolve any issues.

Why Real-Time Tracking Matters:

• Peace of Mind: You’ll know exactly where your medication is and when it will arrive.
• Efficient Communication: If there’s a problem with the delivery, you can quickly contact the courier.
• Convenience: You can plan your day around the estimated delivery time without unnecessary waiting.