What happens if I don’t accept the medication delivery?
If you don’t accept your medication delivery, the order cannot be completed. The medication will be returned and destroyed for safety reasons, and you will not receive a refund.
Quick Answer:
- Delivery will fail if you’re not present
- Medication is returned and destroyed
- No refunds for missed deliveries
- You’ll need a new prescription to get the medication again
- Alternative: send prescription to a pharmacy for pickup
What Happens If You Miss the Delivery
When the courier arrives:
- You must be present in person
- You must provide ID verification and a signature
If you’re not available:
- The courier cannot leave the medication
- The delivery is marked as unsuccessful
- The medication is returned and disposed of for safety and compliance reasons
What You Need to Do Next
To still receive your medication, you’ll need to:
- Schedule a new visit to get another prescription, or
- Contact support to have the prescription sent to a local pharmacy for pickup
In both cases, you may need to pay again for the medication and/or visit.
Important Limitations
- No redelivery: Missed deliveries are not rescheduled
- No unattended drop-off: Medication cannot be left at your door
- Strict safety rules: Returned medications cannot be reused
- Must be present: Required for identity verification and compliance
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