How do I contact support if I have an issue with my on-demand RX delivery?

If you experience any issues with your on-demand prescription delivery, you can easily contact DrHouse support directly through the app.  Alternatively, you can also reach support via email.

Our support team is available to assist you 24/7 with delivery delays, and address issues, or any other concerns related to your prescription.

• Open the DrHouse App: Launch the app on your phone and navigate to the customer support section.
• Describe Your Issue: Provide details about your delivery concern—whether it’s a delay, address problem, or a missing prescription.
• Submit Your Request: Once you’ve submitted your request, a support representative will respond promptly to assist you with resolving the issue.

Contacting Support via Email:

If you prefer, you can also contact DrHouse support via email. Simply provide your name, prescription details, and a description of the issue, and a member of our team will get back to you as soon as possible.

Can I Call the Courier Directly?

Yes, if your delivery is delayed or there’s an issue en route, you can contact the courier directly through the DrHouse app for real-time updates.