What to do if I haven’t received my Rx delivery?

If you haven’t received your on-demand prescription delivery within the expected 1-hour window, you can track the delivery in real-time through the DrHouse app and take steps to resolve the issue quickly. In most cases, delays are minor and easily addressed.

Steps to Take If You Haven’t Received Your Delivery:

  • Track Your Delivery in the DrHouse App: Open the DrHouse app to check the real-time status of your delivery. You’ll see updates on the courier’s location and the estimated time of arrival.
  • Contact the Courier: If your delivery is delayed beyond the expected time, you can contact the courier directly through the app to get more information on the delivery status.
  • Reach Out to DrHouse Support: If you’re unable to reach the courier or if the delivery is significantly delayed, contact DrHouse support through the app or via email. Our team will investigate the issue and provide assistance.

Here’s a comprehensive answer to “What should I do if I haven’t received my Rx delivery?”:

Common Reasons for Delays:

  • Traffic or Weather Conditions: Heavy traffic, road closures, or bad weather may occasionally cause delays.
  • Address or Access Issues: If the courier has trouble finding your address or accessing your building (e.g., missing buzzer codes), this could delay the delivery.
  • High Demand Periods: During peak times or holidays, delivery services may experience higher volumes, leading to minor delays.

What If the Delivery Cannot Be Completed?

  • If the courier is unable to deliver the medication after multiple attempts, the prescription will be returned and destroyed for safety reasons.
  • Refunds are not available for missed deliveries due to regulatory requirements.

How to Prevent Delivery Issues:

  • Double-Check Your Delivery Information: Ensure your address, apartment number, and any special instructions (like gate codes or buzzer details) are correct in the DrHouse app.
  • Be Available During the Delivery Window: Make sure you’re at your delivery address and keep your phone nearby to respond to any courier communication.

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