Can someone else receive/accept my on-demand prescription delivery on my behalf?
No, for safety and regulatory reasons, your on-demand prescription delivery must be received by you personally. The courier is required to verify your photo ID and collect your signature upon delivery to ensure the medication is handed directly to the patient it was prescribed for.
Why Can’t Someone Else Accept My Prescription?
- Patient Safety: To ensure that medications are delivered to the correct person and not misused, prescriptions must be handed directly to the patient.
- Regulatory Compliance: Healthcare and pharmacy regulations require that prescription medications are only delivered to the individual for whom they were prescribed. This policy helps prevent medication errors and unauthorized access to prescription drugs.
- Photo ID: The courier is required to verify your photo ID upon delivery to ensure that the medication is being received by the correct person.
- Signature Requirement: The courier will request your signature upon delivery to confirm receipt. Without your signature, the delivery cannot be completed.
What Happens If I’m Not Available to Receive the Delivery?
- If you are unavailable to receive the delivery, the courier will attempt to contact you using the information provided in the DrHouse app.
- If the courier cannot reach you or complete the delivery, the medication will be returned and destroyed for safety reasons.
- Refunds are not available for missed deliveries due to these strict safety protocols.
How to Ensure Successful Delivery:
- Make sure you’re available at the delivery address during the 1-hour delivery window.
- Keep your phone nearby in case the courier needs to contact you.
- Double-check that your delivery address and contact information are correct when placing your order.
- Make sure to have your photo ID ready and be prepared to sign for the delivery.
