Do I need to show ID when receiving my on-demand prescription delivery?

Yes, you must present a valid photo ID when receiving your on-demand prescription delivery. The courier will verify your identity before handing over the medication, and a signature is also required upon delivery.

Why Is a Photo ID Required?

  • Patient Identity Verification: To ensure that prescriptions are delivered only to the intended recipient, the courier will check your photo ID to confirm your identity.
  • Regulatory & Safety Compliance: Prescription medications must be handed directly to the person they were prescribed for, following strict healthcare and pharmacy regulations.
  • Preventing Unauthorized Access: Requiring a photo ID and signature ensures that medications are not misdelivered or obtained by someone else.

What Type of Photo ID Is Accepted?

Acceptable forms of photo identification include:

  • Driver’s license
  • Passport
  • State-issued ID card

The name on your ID must match the name on the prescription for the delivery to be completed.

What Happens If I Can’t Show My ID?

  • The courier will not be able to complete the delivery.
  • If you cannot provide a valid photo ID, the medication will be returned and destroyed for safety reasons.
  • Refunds are not available for missed deliveries due to ID verification issues.

How to Ensure a Smooth Delivery:

  • Have your photo ID ready when the courier arrives.
  • Be available at your delivery address during the scheduled 1-hour delivery window.
  • Keep your phone nearby in case the courier needs to contact you.

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