What should I do if I miss my on-demand prescription delivery?
If you miss your on-demand prescription delivery, the medication will be returned and destroyed for safety reasons. Unfortunately, refunds are not available for either the medication or the doctor’s visit, as strict healthcare regulations prevent the return or reuse of dispensed medications.
What Are My Options If I Miss the Delivery?
- Schedule a New Virtual Visit: You can book another virtual doctor’s visit through the DrHouse app to receive a new prescription and arrange another on-demand delivery. However, you will need to pay for both the visit and the medication again.
- Contact Support to Redirect the Prescription: Alternatively, you can contact DrHouse support through the app to request that your prescription be sent to a nearby pharmacy for pick-up. Please note that even if the prescription is redirected to a pharmacy, you will still need to purchase the medication again at the pharmacy.
Why Is the Medication Destroyed If I Miss the Delivery?
- Safety and Regulatory Compliance: Prescription medications, once dispensed and out for delivery, cannot be returned or reused. This ensures all medications meet the highest safety standards and prevents tampering or misuse.
- Patient-Specific Prescriptions: Medications are prescribed specifically for you and cannot legally be given to another patient once dispatched.
How to Prevent Missing Your Delivery:
- Be Available: Ensure you’re at your delivery address during the 1-hour delivery window after your virtual visit.
- Keep Your Phone Nearby: Make sure your phone is reachable in case the courier needs to contact you.
- Confirm Delivery Details: Double-check your delivery address and any special instructions (e.g., apartment number, buzzer codes) when placing your order.
