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Frequently asked questions
When will I receive a tracking code?
You will receive an email with a USPS tracking code in 24-48h (1-2 business days) to track your order.
How much time does it take to receive my medication?
Delivery usually takes 1-5 business days, depending on your location and at what time your visit took place. In large metropolitan areas, delivery time is shorter, and in rural areas, it takes more time. Delivery can take up to 10 business days in very rare cases.
When will you ship my medication?
We ship meds Mo-Fr at 1 pm EST.
How will you ship my medication?
We carefully package prescriptions to keep your medications safe. We’ll ship your medication to you in non-descript packaging for privacy. We use USPS services to deliver meds.
Where is the medication mailed from?
Meds are delivered to you by our pharmacy network partners, who have facilities in Indiana and Florida.
What if my medication is damaged, lost, or stolen in the mail?
Please write to care support or call the drugstore phone number for more information.
Can I order meds without being a DrHouse member?
Prescription meds delivery is currently available only for the DrHouse monthly and annual plan members.
How many meds are covered per visit?
We cover meds for 1 condition per visit. It does not matter how many meds are needed. The maximum prescription length per free meds & delivery visit is currently 30 days.
Can I use my insurance to pay for DrHouse?
No, services offered through DrHouse are not directly covered by insurance. However, telehealth visits are eligible for reimbursement with a flexible spending account (FSA), health savings account (HSA), and health reimbursement arrangement (HRA).
You can submit a claim to be reimbursed by your FSA, HSA, or HRA provider whenever you make a payment for virtual doctor visits.
If you have an FSA or HSA debit card, it can be used to pay for one-time DrHouse visits. You can’t use your FSA or HSA debit card for any recurring payments, which includes DrHouse membership plans.
You can use your insurance to pay for the medications when you go to pick them up from your preferred pharmacy. You cannot use your insurance to pay for your medications if you are Medicaid or Medicare beneficiary. This includes Medicare Advantage, Medicare Part D, Medicaid Managed Care, and the Children’s Health Insurance Program (CHIP).
Do I need to start a new visit to get a refill?
Yes. The maximum prescription length per free meds & delivery visit is currently 30 days. If you need a refill, you have to start a new visit.