Can I change the delivery time if my plans change?
No, once you’ve selected on-demand prescription delivery and your prescription has been processed, it is not possible to change the delivery time. DrHouse’s delivery system is designed to provide fast, 1-hour delivery after your virtual doctor’s visit, and any changes would disrupt this quick fulfillment process.
Why Can’t I Change the Delivery Time?
- Immediate Processing & Fast Dispatch: Your prescription is processed immediately after your virtual visit and sent to the nearest partner pharmacy for quick delivery. This ensures you receive your medication as soon as possible but means that adjustments to the delivery time are not possible.
- On-Demand Service Model: DrHouse’s on-demand delivery is designed for speed and convenience, providing medications quickly without scheduling delays.
- Regulatory Compliance & Safety: Once the prescription is processed and out for delivery, it enters a sealed chain of custody that must be maintained for safety and regulatory reasons.
What If I’m Not Available to Receive the Delivery?
- If you’re unavailable during the delivery window, the courier will attempt to contact you using the phone number provided in the DrHouse app.
- If the courier cannot deliver the medication, it will be returned and destroyed for safety reasons.
- Refunds are not available for missed deliveries.
What Are My Options If My Plans Change?
- Reschedule Your Virtual Visit: If you anticipate a schedule conflict, consider delaying your virtual doctor’s visit until you’re available to receive the delivery.
- Opt for Pharmacy Pick-Up: If you prefer more flexibility, you can opt out of on-demand delivery before your visit, and your prescription will be sent to a pharmacy of your choice for pick-up at your convenience.
Missed the Delivery?
If you miss the delivery, you can:
- Schedule a new virtual visit to get another prescription and delivery (you’ll need to pay for both the visit and medication again), or
- Contact support to have your prescription sent to a nearby pharmacy for pick-up (you’ll still need to purchase the medication again).
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