What if I miss, refuse, or don’t accept my delivery?
If you miss, refuse, don’t accept, or try to reschedule your delivery, the outcome is the same: the delivery cannot be completed, and the medication will be returned and destroyed for safety reasons.
Quick Answer:
- You must accept delivery in person
- Missed or refused deliveries are not rescheduled
- Medication is returned and destroyed
- No refunds are provided
- You’ll need a new prescription to receive it again
What Happens in Each Situation
- Missed delivery (not home): If you’re not available, the courier cannot complete the delivery. The medication is returned and disposed of.
- Refused delivery: If you decline the package, it is treated the same as a missed delivery and cannot be reused.
- Didn’t accept or weren’t reachable: Delivery requires ID verification and a signature, so it cannot be left unattended or with someone else.
- Trying to reschedule: You can only adjust timing before dispatch during confirmation. Once the courier is on the way, delivery cannot be rescheduled.
What You Need to Do Next
If delivery is unsuccessful:
- Option 1: Schedule a new visit and receive a new prescription
- Option 2: Contact support to send the prescription to a local pharmacy for pickup
In both cases, you may need to pay again for the medication and/or visit.
Important Limitations
- No redelivery attempts: Orders are not retried
- No contactless delivery: You must be present with ID
- Strict safety policy: Returned medications are destroyed and cannot be reused
- Timing matters: Make sure you’re available when selecting delivery
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