How much time does it take to receive my medication?

With DrHouse’s on-demand prescription delivery, you can receive your medication within 1 hour after your virtual doctor’s visit—making it one of the fastest ways to get your prescription filled and delivered.

How the 1-Hour Delivery Process Works:

  • Select On-Demand Delivery: Before your virtual visit, choose on-demand prescription delivery when filling out your reason for the visit in the DrHouse app.
  • Complete Your Virtual Doctor’s Visit: After meeting with your provider, your prescription will be sent to the nearest partner pharmacy for immediate processing.
  • Purchase the Medication in the DrHouse App: Once your prescription is issued, you will need to pay for the medication directly in the DrHouse app before it is processed. At this time, insurance cannot be used to cover the cost of medication.
  • Prescription Processing & Dispatch: After payment is completed, your medication is filled and prepared for delivery, usually within minutes.
  • 1-Hour Delivery to Your Door: A courier will pick up your medication and deliver it directly to your address within 1 hour. You can track the delivery in real time through the DrHouse app.

Factors That May Affect Delivery Time:

  • Traffic or Weather Conditions: While most deliveries arrive within 1 hour, external factors such as heavy traffic or bad weather could cause minor delays.
  • High-Demand Periods: During peak hours, the pharmacy or courier service may experience higher-than-usual demand, which could slightly extend delivery time.
  • Address Issues: If your address is incorrect or incomplete, or the courier has trouble accessing your location, delivery may take longer. Keeping your phone nearby helps prevent delays.

How to Ensure Fast Delivery:

  • Be Available: Stay at your delivery address after your visit to receive the prescription.
  • Keep Your Phone Nearby: The courier may need to contact you if there are any issues.
  • Double-Check Your Address: Ensure your delivery details are correct in the app before confirming your order.

What to Do If I Haven’t Received My Rx Delivery?

If your prescription has not arrived within the expected 1-hour window, you can track the status in real-time through the DrHouse app and take steps to resolve the issue.

For detailed instructions, visit our FAQ:  What should I do if I haven’t received my Rx delivery?

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