Can I change my delivery address after selecting on-demand delivery?
No, once you’ve selected on-demand prescription delivery and your prescription has been processed, it is not possible to change your delivery address. This is due to the immediate processing and fast dispatch required to ensure your medication is delivered within 1 hour of your virtual doctor’s visit.
Why Can’t I Change the Delivery Address?
- Immediate Processing & Dispatch: After your virtual visit, your prescription is sent to the nearest partner pharmacy for quick fulfillment and delivery. This fast turnaround leaves no room for address changes once the order is confirmed.
- Efficient Delivery Workflow: The on-demand delivery system is designed for speed and efficiency. Changing the delivery address after the prescription is in process would delay fulfillment and disrupt the courier’s schedule.
- Safety and Regulatory Compliance: For safety and regulatory reasons, prescriptions must be delivered to the original address provided during the order to ensure they reach the correct person.
What Happens If I Provided the Wrong Address?
- If the address provided is incorrect or incomplete, the courier will attempt to contact you using the phone number in the DrHouse app.
- If the courier cannot complete the delivery, the medication will be returned and destroyed for safety reasons.
- Refunds are not available for missed deliveries due to incorrect address information.
How to Avoid Address Issues:
- Double-Check Your Address: Before confirming your order, ensure your delivery address, apartment number, and any special instructions (like buzzer codes or gate details) are accurate.
- Include Special Instructions: If your address is hard to find, add clear directions when placing your order to help the courier.
