What to do if my medication is damaged, lost, or stolen?

If your on-demand prescription delivery arrives damaged, is lost in transit, or is stolen after an attempted delivery, you should contact DrHouse support immediately through the app or via email. Our team will investigate the issue and guide you through the next steps.

Steps to Take If Your Medication Is Damaged, Lost, or Stolen:

• Inspect Your Delivery Immediately: Upon receiving your medication, check the packaging for signs of damage or tampering. If you notice any issues, do not use the medication.
• Contact DrHouse Support: Report any issues directly through the DrHouse app or via email. Provide details about the damage, loss, or theft, and include any photos if applicable.
• Courier Investigation (for Lost or Stolen Deliveries): If the medication is lost in transit or stolen, DrHouse will coordinate with the courier to investigate the issue.